Emotional labor is a way of emotion regulation in which employees control their emotions and feelings at work. … Emotional dissonance develops when there is an internal conflict in an employee caused by a difference in emotions.
What is meant by emotional Labour?
Emotional labour means many things to many people. But, put simply, it’s when someone feels the need to suppress their own emotions. … At the time, Arlie described emotional labour as having to “induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others”.
What is an example of emotional labor?
To perform emotional labor, employees may use deep acting to modify their inner emotions, like “pump themselves up” before going out on the work floor (for example, a teacher may do this on the first day) or doing pep talks (for example, flight attendants reminding themselves that passengers are their guests on this …
What is the difference between emotional labor and emotional work?
Emotion work has use value and occurs in situations in which people choose to regulate their emotions for their own non-compensated benefit (e.g., in their interactions with family and friends). By contrast, emotional labor has exchange value because it is traded and performed for a wage.
What causes emotional Labour?
Emotional labor is generally defined as the act of expressing organizationally desired emotion during the service transactions, and is caused by the difference between the actual emotional state experienced by the employee and the emotional expression required by the organization’s emotional expression norms for …
Why is emotional Labour important?
Why it matters? Emotions play an important part in how employees function during the work day. Emotional labor and emotional dissonance reflect how challenging it can be for employees to maintain a helpful, caring attitude – when inside, they may be dealing with negative personal or work issues.
How do you explain emotional labor to a man?
“Basically you want to explain to them what emotional labor is, give some examples of how you are handling it within your relationship, and finish with some of the tasks you’d like him to take over,” Hartstein says. If they’re not familiar with the concept, they’ll have no idea how to go about doing more of it.
What is emotional Labour relationship?
All relationships involve some level of emotional work, from caring for a friend who’s feeling down to trying to articulate your emotions respectfully while arguing with your romantic partner. In some relationships, though, one person often ends up taking the brunt of this so-called emotional labor.
What are the four components of emotional labor?
There is a relatively wide consensus on the key components of emotional labor and their relationships. These components include affective events, display rules, emotion-rule dissonance, emotion regulation strategies, and genuine and fake emotional displays.
Who created emotional Labour?
It was first coined by the sociologist Arlie Hochschild in her 1983 book on the topic, The Managed Heart. Emotional labor, as she conceived it, referred to the work of managing one’s own emotions that was required by certain professions.
What are the effects of emotional Labour?
Emotional labor has been linked to various job-related negative behaviors and adverse health outcomes, such as job dissatisfaction, loss of memory, depersonalization, job stress, hypertension, heart disease, emotional exhaustion, and burnout,8 and has even been shown to exacerbate cancer.